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Terms of Service

Terms of Service

Effective Date: September 29, 2025

Welcome to FeedbackBin. These Terms of Service (“Terms”) govern your use of the FeedbackBin platform and services (“Service”) operated by the FeedbackBin team (“us,” “we,” or “our”).

Acceptance of Terms

By accessing and using our Service, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms, please do not use our Service.

Description of Service

FeedbackBin is an open-source feedback management platform that allows users to:

  • Collect and organize customer feedback
  • Manage feature requests and bug reports
  • Collaborate with team members
  • Integrate with development workflows

User Accounts

Account Creation

  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • You must be at least 13 years old to use our Service
  • One person or entity may not maintain more than one account

Account Responsibilities

You are responsible for:

  • All activities under your account
  • Maintaining the confidentiality of your login credentials
  • Notifying us of any unauthorized use of your account

Acceptable Use

You agree not to:

  • Use the Service for any illegal purposes
  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Upload malicious code or harmful content
  • Interfere with the Service’s operation
  • Harass, abuse, or harm other users

Content and Intellectual Property

Your Content

  • You retain ownership of content you submit
  • You grant us a license to use, store, and display your content as necessary to provide the Service
  • You are responsible for ensuring you have rights to any content you submit

Our Content

  • The FeedbackBin platform and its original content are owned by us
  • Our open-source code is licensed under the terms specified in our repository
  • Our trademarks and logos are our property

Open Source License

FeedbackBin is open-source software. The source code is available under the license terms specified in our GitHub repository. These Terms of Service apply to hosted instances of the Service.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service.

Service Availability

We strive to provide reliable service, but we do not guarantee:

  • Uninterrupted access to the Service
  • Error-free operation
  • That the Service will meet your specific requirements

Modifications to Service

We reserve the right to:

  • Modify or discontinue the Service with reasonable notice
  • Update these Terms from time to time
  • Change Service features or functionality

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party

Termination

We may terminate or suspend your account immediately if you:

  • Violate these Terms
  • Engage in prohibited activities
  • Fail to comply with applicable laws

Governing Law

These Terms are governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

Contact Information

If you have any questions about these Terms, please contact us at:

Changes to Terms

We reserve the right to update these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website and updating the effective date.

These are placeholder terms of service. Please consult with legal counsel to ensure compliance with applicable laws and regulations.